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Incident Management

Frequently asked questions around Trint's incident management process and response times.

Describe how you will notify the customer in the event of a security incident, including the timeframe of such notification.

Trint has SLAs defined with all its Enterprise customers. A Customer Success Manager will notify Client in the event of a security incident accordingly. All customers will also be made aware as soon as possible, with continous communication updates where relevant via email.

Do you have a formal process in place for detecting, identifying, analysing and responding to incidents?

Yes, Trint has formal process in place for detecting, identifying, analysing and responding to incidents.

Please describe Vendor’s incident response plan and breach notification process.

Trint has an established and documented information security incident response place. Please see the trust portal for copies of policy documents.

How will security incidents relating to customer data, be reported to the customer?

Via the designated Customer Success Manager and through email.

Are security related events monitored and responded to on a 24x7 basis?

Yes – monitoring on a 24/7 basis is in place for Enterprise customers; response according to SLAs and severity of the incident