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      Trint desktop app technical guide

      Technical requirements to install Trint's desktop app on Mac OS and Windows OS.

      Updated over a week ago

      This support guide will cover:

      Desktop app overview

      Our Trint desktop app allows users to use Trint without the need to open it in a browser. It also enables users to use our Trint Live for Desktop functionality, where they can capture audio with optional camera/screens/windows and have it transcribe directly into Trint in real-time.

      Requirements

      Supported Operating Systems

      • Windows
      • macOS 14+

      Permissions

      In order to use the Trint Live from desktop functionality, users will be prompted to allow the Trint app the following permissions:

      • Access the microphone.

      • Access the system audio.

      • Capture the screen.

      • Access the camera.

      Installation

      Windows

      • exe installer

      • For centrally-managed deployments, we offer an MSI installer.

        • Ask your Account Manager for the URL of our latest MSI installer.

        • For the purposes of the examples below, we have used https://desktopapp.trint.com/updates/win32/x64/Trint-0.1.15.msi but please replace this with the URL you are provided with.

        • To install and enable all users to be able to update the app

          • msiexec /i "https://desktopapp.trint.com/updates/win32/x64/Trint-0.1.15.msi" /qb ADDLOCAL=MainApplication,AutoUpdate

        • To install but restrict who can autoupdate the app, you can optionally add the Windows User Group allowed to auto-update using the flag UPDATERUSERGROUP={GroupName}

          • msiexec /i "https://desktopapp.trint.com/updates/win32/x64/Trint-0.1.15.msi" /qb ADDLOCAL=MainApplication,AutoUpdate UPDATERUSERGROUP=UpdateGroup

      macOS

      • Download our latest installer.

      • Unzip it.

      • Move to the Applications folder

        • If a user forgets to do this, we will automatically detect this and prompt the user to do it on their behalf.

      App Versions and Updates

      Latest desktop app version

      To find the installed Trint app version, go to Help → About Trint.

      Updates

      We regularly improve the experience of our customers, and sometimes these changes mean updates to the Trint desktop app.

      We have an auto-update mechanism built in to our app to ensure our customers always get the latest, best experience possible. Updates will be downloaded automatically, but we will always prompt the user first to ask if they would like to update immediately or upon the next restart.

      Windows MSI Users

      • If a user was granted permission to AutoUpdate when the MSI was installed, they will be able to install any updates that come through.

      • If a user was not granted permission to AutoUpdate when the MSI was installed then they will not be able to install any updates. The central Administrator will therefore have to re-install and deploy the app to all users by using the latest MSI file associated with a new release.

      Force Updates

      On rare occasions, we may require users to update their app due to some breaking changes. Users will be notified when this happens in-app by a modal that forces them to update. In the case of users who don’t have privileges to install applications / updates, they will need to contact their administrator to do so on their behalf.

      Security

      • Windows

        • The Trint app executable, along with all internal exe and dll files, is signed.

        • The MSI installer is also signed.

      • macOS

        • The Trint app is signed and notarised.