What to do if your card isn’t accepted or you receive a failed payment email
Updated over a week ago
This support guide will cover:
Why did your payment fail?
If you have a Trint plan with a credit or debit card already in our system, you will receive failed payment emails if the system cannot charge you.
This may be due to insufficient funds. However, if you are based outside of the UK, your banks may block payments from Trint as we are a UK-registered company. Please contact our team at firstname.lastname@example.org and we can look into the reason for your failed payment.
If you want to add a new payment method, please follow the steps in this support guide.
Why was your card not accepted?
If you are inputting new credit or debit card details and they are not being accepted, try checking that your card has been activated or that your bank hasn’t disabled the card for purchases.
If everything is fine from your bank’s side, please reach out to us at email@example.com and our team will look into the issue for you.
Pausing your Trint plan
If you need to stop paying for Trint temporarily, you can put your plan on pause instead of cancelling your plan completely. See this support guide for more information.
We hope you have found this article useful. If you have any questions, please reach out to us at firstname.lastname@example.org and our team will be happy to help.
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